Source note · Setting up inbound queues in RingCentral RingCX
Agent rank cannot be used concurrently with priority groups or queue priority, and it must first be enabled at the account level by contacting RingCX support.
Checked 2026-09-30
Neither priority groups nor queue priority can be used concurrently with agent rank.
- Vendor
- RingCentral
- Product
- RingCX
- Subsystem
- inbound-routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Assigning an agent to an inbound queue — RingCentral · tier 2 current vendor documentation · Managing agent rank
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-agent-rank-exclusive. WarmTransfer. https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-agent-rank-exclusive
BibTeX
@misc{warmtransfer-claim-ringcx-inbound-setup-agent-rank-exclusive,
title = {Setting up inbound queues in RingCentral RingCX: source note ringcx-inbound-setup-agent-rank-exclusive},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ringcx-inbound-setup-agent-rank-exclusive},
note = {Source note ringcx-inbound-setup-agent-rank-exclusive, checked 2026-09-30}
}