Company Call Handling Rules

Publisher

RingCentral Developers

URL

https://developers.ringcentral.com/guide/voice/call-routing/manual/company-answering-rules

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

RingCentral developer site terms; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• RingEX creates a company business-hours-rule by default and adds an after-hours-rule only when company business hours are not set to 24/7. in context
• Company call handling rule actions are Operator (greeting then operator), Disconnect (greeting then hang up) and Bypass (skip the greeting and forward). in context
• Company call handling rules can send incoming calls to destinations that include an IVR menu, a call queue extension, a user extension, a message-only extension, an announcement-only extension and a site. in context
• Custom company call handling rules can trigger on caller number or name, called number, and schedules including weekly ranges, date ranges or business/after-hours references. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Company Call Handling Rules. WarmTransfer. https://warmtransfer.net/knowledge/sources/ringcentral-dev-guide-company-call-handling

BibTeX

@misc{warmtransfer-ringcentral-dev-guide-company-call-handling,
  title  = {Company Call Handling Rules},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ringcentral-dev-guide-company-call-handling},
  note   = {RingCentral Developers, accessed 2026-09-25}
}