What is Multi-level IVR? Multi level IVR Solution For Your Business

Publisher

RingCentral

URL

https://www.ringcentral.com/gb/en/multi-level-ivr.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

RingCentral website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• RingCentral's how-to names the key press actions 'Connect to' for routing to a department or extension and 'Transfer to the voicemail of' for sending callers to an extension's voicemail. in context
• Multi-level IVR is activated by selecting Multi-level in the auto-receptionist general settings and then choosing the top-level menu. in context
• RingCentral's multi-level IVR how-to page directs admins to Admin Portal > Phone System > Auto-Receptionist > IVR Menus and New IVR Menu to add an IVR menu. in context
• A RingCentral IVR menu prompt is configured as either Audio (a pre-recorded prompt from the library) or Text-to-Speech (typed greeting text). in context
• When recording an IVR prompt by phone, the admin presses 1 to proceed, records the message and presses # to finish. in context
• Pre-recorded IVR prompts are kept in an account Prompts Library, which the UK how-to locates at Admin Portal > Phone System > Auto-Receptionist > Prompts Library. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). What is Multi-level IVR? Multi level IVR Solution For Your Business. WarmTransfer. https://warmtransfer.net/knowledge/sources/rc-uk-multi-level-ivr

BibTeX

@misc{warmtransfer-rc-uk-multi-level-ivr,
  title  = {What is Multi-level IVR? Multi level IVR Solution For Your Business},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/rc-uk-multi-level-ivr},
  note   = {RingCentral, accessed 2026-10-02}
}