REQAGENT

Publisher

NiCE

URL

https://help.nicecxone.com/content/studio/actionscx/reqagent/reqagent.htm

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In browser-based Studio, REQAGENT has two result branches: Default, and Error, which is taken when the action fails to execute. in context
• The actions placed after REQAGENT form the caller's holding pattern while queued, built from actions such as Music, Play and Wait. in context
• REQAGENT requests an agent with a specific ACD skill for the active contact; once it runs the contact moves from the Prequeue state to the Queued state and waits there until an agent is available. in context
• The REQAGENT action's Skill property defaults to the skill assigned to the point of contact, so inbound calls route to that skill unless the Skill property is changed to another ACD skill. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). REQAGENT. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-studio-reqagent-action

BibTeX

@misc{warmtransfer-nice-help-studio-reqagent-action,
  title  = {REQAGENT},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-studio-reqagent-action},
  note   = {NiCE, accessed 2026-09-30}
}