Source note · Building an inbound routing script in NICE CXone Studio
REQAGENT requests an agent with a specific ACD skill for the active contact; once it runs the contact moves from the Prequeue state to the Queued state and waits there until an agent is available.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- REQAGENT — NiCE · tier 2 current vendor documentation · action description and workflow notes
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-reqagent-queues-contact. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-reqagent-queues-contact
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-reqagent-queues-contact,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-reqagent-queues-contact},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-reqagent-queues-contact},
note = {Source note nice-cxone-studio-setup-reqagent-queues-contact, checked 2026-09-30}
}