Source note · Building an inbound routing script in NICE CXone Studio
The REQAGENT action's Skill property defaults to the skill assigned to the point of contact, so inbound calls route to that skill unless the Skill property is changed to another ACD skill.
Checked 2026-09-30
If you want to route to a different skill, change the value in the Skill property of the REQAGENT action.
- Vendor
- NiCE
- Product
- CXone Mpower Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- REQAGENT — NiCE · tier 2 current vendor documentation · Input Properties, Skill
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-reqagent-skill-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-reqagent-skill-default
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-reqagent-skill-default,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-reqagent-skill-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-reqagent-skill-default},
note = {Source note nice-cxone-studio-setup-reqagent-skill-default, checked 2026-09-30}
}