Source note · Building an inbound routing script in NICE CXone Studio
The actions placed after REQAGENT form the caller's holding pattern while queued, built from actions such as Music, Play and Wait.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- REQAGENT — NiCE · tier 2 current vendor documentation · notes on what follows REQAGENT
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-reqagent-holding-pattern. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-reqagent-holding-pattern
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-reqagent-holding-pattern,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-reqagent-holding-pattern},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-reqagent-holding-pattern},
note = {Source note nice-cxone-studio-setup-reqagent-holding-pattern, checked 2026-09-30}
}