PLAY

Publisher

NiCE

URL

https://help.nicecxone.com/content/studio/actionscx/play/play.htm

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Audio played by the Play action is heard only by the contact, not by the agent; the Whisper action is the one to use when the agent must hear the audio. in context
• The Play action's Sequence property holds a prompt made of prerecorded WAV files or text-to-speech, and each sequence is limited to 300 characters. in context
• Prerecorded prompt files for the Play and Menu actions must be uncompressed WAV at 64 kbps, 8-bit, mono, 8 kHz, in CCITT mu-law format. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). PLAY. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-studio-play-action

BibTeX

@misc{warmtransfer-nice-help-studio-play-action,
  title  = {PLAY},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-studio-play-action},
  note   = {NiCE, accessed 2026-09-30}
}