Source note · Building an inbound routing script in NICE CXone Studio
Audio played by the Play action is heard only by the contact, not by the agent; the Whisper action is the one to use when the agent must hear the audio.
Checked 2026-09-30
The agent cannot hear what is played through this action. It only plays the audio for the contact.
- Vendor
- NiCE
- Product
- CXone Mpower Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- PLAY — NiCE · tier 2 current vendor documentation · action description and closing note
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-play-contact-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-play-contact-only
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-play-contact-only,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-play-contact-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-play-contact-only},
note = {Source note nice-cxone-studio-setup-play-contact-only, checked 2026-09-30}
}