Source note · Building an inbound routing script in NICE CXone Studio
Prerecorded prompt files for the Play and Menu actions must be uncompressed WAV at 64 kbps, 8-bit, mono, 8 kHz, in CCITT mu-law format.
Checked 2026-09-30
- Vendor
- NiCE
- Product
- CXone Mpower Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- PLAY — NiCE · tier 2 current vendor documentation · audio file format requirements
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-prompt-wav-format. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-prompt-wav-format
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-prompt-wav-format,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-prompt-wav-format},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-prompt-wav-format},
note = {Source note nice-cxone-studio-setup-prompt-wav-format, checked 2026-09-30}
}