HOURS

Publisher

NiCE

URL

https://help.nicecxone.com/content/studio/actionscx/hours/hours.htm

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

vendor copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Studio HOURS action takes a Profile property naming an hours of operation profile and lets the script branch on whether the organisation is open, closed or on holiday. in context
• In browser-based Studio the HOURS action's result branches are Default, Open, Closed, Holiday, Error, Weather, Meeting, Emergency and Other; the last four are taken only when the corresponding override is selected in the profile. in context
• Hours of operation profiles created in CXone appear in the Hours action's Profile list only when the same business unit is selected in Studio as in CXone. in context
• The hours of operation profile is evaluated in the tenant's selected time zone by default; to use a different time zone, place a Timezone action before the Hours action. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). HOURS. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-studio-hours-action

BibTeX

@misc{warmtransfer-nice-help-studio-hours-action,
  title  = {HOURS},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-studio-hours-action},
  note   = {NiCE, accessed 2026-09-30}
}