Source note · Building an inbound routing script in NICE CXone Studio
The Studio HOURS action takes a Profile property naming an hours of operation profile and lets the script branch on whether the organisation is open, closed or on holiday.
Checked 2026-09-30
Sets the hours of operation profile for your organization so you can configure different branches in the script based on whether your organization is open, closed, on holiday, and so on.
- Vendor
- NiCE
- Product
- CXone Mpower Studio
- Subsystem
- studio-actions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- HOURS — NiCE · tier 2 current vendor documentation · action description and Input Properties, Profile
Cite this note
APA
WarmTransfer. (2026, September 30). Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-hours-action-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-hours-action-purpose
BibTeX
@misc{warmtransfer-claim-nice-cxone-studio-setup-hours-action-purpose,
title = {Building an inbound routing script in NICE CXone Studio: source note nice-cxone-studio-setup-hours-action-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-studio-setup-hours-action-purpose},
note = {Source note nice-cxone-studio-setup-hours-action-purpose, checked 2026-09-30}
}