Source record · tier 2 current vendor documentation

Stations

Publisher: NICE
URL: https://help.nicecxone.com/content/acd/stations/stations.htm
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

When an agent logs in with a station ID, CXone associates the agent session with the phone number assigned to that station, which reduces errors from agents typing phone numbers. in context
CXone stations assign a phone number, caller ID, session timeout, channel-based refusal timeouts and an IP address to a specific workstation. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Stations. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-stations

BibTeX

@misc{warmtransfer-nice-help-stations,
  title  = {Stations},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-stations},
  note   = {NICE, accessed 2026-09-25}
}