When a station's refusal timeout differs from the agent-level refusal timeout, the station setting takes precedence.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- stations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Stations — NICE · tier 2 current vendor documentation · page introduction / refusal timeout note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-station-refusal-wins. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-station-refusal-wins
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-station-refusal-wins,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-station-refusal-wins},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-station-refusal-wins},
note = {Source note nice-cxone-agent-leg-troubleshooting-station-refusal-wins, checked 2026-10-02}
}