ScreenAgent for Windows

Publisher

NICE

URL

https://help.nice-incontact.com/content/recording/screenagent/screenagent.htm

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

NICE Help Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In NICE CXone an agent must have the Can be Recorded (Screen) attribute set under Admin > Employees for screen recording or screen monitoring. in context
• NICE CXone screen recording requires ScreenAgent for Windows 3.0.22 or later or ScreenAgent for Mac 3.0.1 or later, and the Windows agent needs Microsoft .NET 4 or higher. in context
• NICE CXone ScreenAgent needs TCP 443 for recording and monitoring APIs, UDP 443 or 3478 to the screen monitoring TURN server, and localhost port 31322 except when OS Login is used. in context
• NICE CXone ScreenAgent for Windows supports VMware Horizon, Citrix Virtual Desktops, on-premises Citrix Virtual Apps, and non-persistent or multi-session VDI; Citrix Virtual Apps needs Virtual IP Loopback with ScreenAgent.exe and Chrome.exe listed. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). ScreenAgent for Windows. WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-cxone-screenagent-windows

BibTeX

@misc{warmtransfer-nice-cxone-screenagent-windows,
  title  = {ScreenAgent for Windows},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-cxone-screenagent-windows},
  note   = {NICE, accessed 2026-10-02}
}