Source note · Agent screen recording in contact centers
NICE CXone ScreenAgent for Windows supports VMware Horizon, Citrix Virtual Desktops, on-premises Citrix Virtual Apps, and non-persistent or multi-session VDI; Citrix Virtual Apps needs Virtual IP Loopback with ScreenAgent.exe and Chrome.exe listed.
Checked 2026-10-02
- Vendor
- NICE
- Product
- NICE CXone
- Subsystem
- VDI support
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- ScreenAgent for Windows — NICE · tier 2 current vendor documentation · Virtual environments
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-nice-screenagent-vdi. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-nice-screenagent-vdi
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-nice-screenagent-vdi,
title = {Agent screen recording in contact centers: source note agent-screen-recording-nice-screenagent-vdi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-nice-screenagent-vdi},
note = {Source note agent-screen-recording-nice-screenagent-vdi, checked 2026-10-02}
}