Source note · Agent screen recording in contact centers
NICE CXone screen recording requires ScreenAgent for Windows 3.0.22 or later or ScreenAgent for Mac 3.0.1 or later, and the Windows agent needs Microsoft .NET 4 or higher.
Checked 2026-10-02
- Vendor
- NICE
- Product
- NICE CXone
- Subsystem
- ScreenAgent
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- ScreenAgent for Windows — NICE · tier 2 current vendor documentation · Prerequisites
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-nice-screenagent-min-versions. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-nice-screenagent-min-versions
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-nice-screenagent-min-versions,
title = {Agent screen recording in contact centers: source note agent-screen-recording-nice-screenagent-min-versions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-nice-screenagent-min-versions},
note = {Source note agent-screen-recording-nice-screenagent-min-versions, checked 2026-10-02}
}