Configure call forwarding and delegation settings

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/user-call-settings

Published

2026-03-16

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Teams admin center, the Be immediately forwarded call answering rule stops calls from ringing the user's devices. in context
• Admins can configure Teams user call-forwarding and delegation settings only in Teams Only mode, and the user must have a Teams Phone license. in context
• For a Teams user whose answering rules were never changed, the Teams admin center and PowerShell show the unanswered target as none and the delay as 20 seconds. in context
• Microsoft's call-settings article says that if neither the user nor an admin changes the call answering rules, unanswered Teams calls go to voicemail after 30 seconds by default. disputed in context
• Forwarding and simultaneous ringing to external phone numbers depend on the calling policy setting 'Call forwarding and simultaneous ringing to external phone numbers', which is on by default. in context
• Admin management of user call forwarding and delegation works only in Teams Only mode, needs a Teams Phone licence, and uses Get- and Set-CsUserCallingSettings from Teams PowerShell module 4.0 or later. in context
• If neither the user nor an admin changes call answering rules, unanswered Teams calls go to voicemail after 30 seconds, even though the Teams admin center and PowerShell show the unanswered target as none with a 20-second delay. in context

Cite this source record

APA

WarmTransfer. (2026, March 16). Configure call forwarding and delegation settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-user-call-settings

BibTeX

@misc{warmtransfer-ms-learn-user-call-settings,
  title  = {Configure call forwarding and delegation settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-user-call-settings},
  note   = {Microsoft, accessed 2026-09-25}
}