Manage call routing policies for Direct Routing

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/manage-voice-routing-policies

Published

2025-08-11

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Users get the global (Org-wide default) voice routing policy unless a custom policy is assigned. Admins can edit the global policy but cannot rename or delete it. in context
• Users automatically get the global (Org-wide default) voice routing policy unless a custom policy is assigned; the global policy can be edited but cannot be renamed or deleted. in context
• Assigning a voice routing policy does not by itself enable a user to make PSTN calls; the user must also be enabled for Direct Routing. in context
• Assigning an online voice routing policy does not by itself let a user make PSTN calls. The user must also be enabled for Direct Routing (Phone System) and complete the other configuration steps. in context

Cite this source record

APA

WarmTransfer. (2025, August 11). Manage call routing policies for Direct Routing. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-manage-voice-routing-policies

BibTeX

@misc{warmtransfer-ms-learn-manage-voice-routing-policies,
  title  = {Manage call routing policies for Direct Routing},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-manage-voice-routing-policies},
  note   = {Microsoft, accessed 2026-09-24}
}