Manage Shared Voicemail - Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/manage-shared-voicemail

Published

2026-04-26

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Auto Attendant calls sent to Shared Voicemail, admins can enable or suppress a system greeting, but custom greetings are not yet available; Call Queues support custom Shared Voicemail greetings for overflow, timeout and no-agents. in context
• Shared Voicemail for Auto Attendants and Call Queues can target a Microsoft 365 group, a distribution list or a mail-enabled security group; users receive Shared Voicemail only through Auto Attendant or Call Queue redirection. in context
• Microsoft recommends a separate Shared Voicemail group for each Call Queue or Auto Attendant, because every member of a shared group can manage all voicemail sent to it. in context
• Shared Voicemail appears in the regular Teams client only for a Microsoft 365 group connected to a Call Queue through the group's channel; distribution lists and mail-enabled security groups are not visible in Teams, though all three types are visible in the Queues app and Outlook. in context

Cite this source record

APA

WarmTransfer. (2026, April 26). Manage Shared Voicemail - Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-manage-shared-voicemail

BibTeX

@misc{warmtransfer-ms-learn-manage-shared-voicemail,
  title  = {Manage Shared Voicemail - Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-manage-shared-voicemail},
  note   = {Microsoft, accessed 2026-09-25}
}