Route inbound calls in Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/inbound-call-routing

Published

2026-08-24

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn content; verify license before redistribution; no-redistribution; short excerpts and locators only

Source notes citing this source

• Teams busy on busy is Off by default; set to Use unanswered settings, a new call to a user already in a call, conference or with a call on hold follows their unanswered settings, such as voicemail. in context
• The default Teams routing for both PSTN and federated inbound calls is Use default settings. in context
• When Teams PSTN or federated routing is set to Use unanswered settings or Send to voicemail, that setting takes precedence over the user's other forwarding, including simultaneous ring to delegates, call groups and call forwarding. in context
• With Teams inbound PSTN or federated call routing set to Send to voicemail, the call goes straight to voicemail without being shown to the user, and is disconnected if the user has no voicemail. in context

Cite this source record

APA

WarmTransfer. (2026, August 24). Route inbound calls in Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-inbound-call-routing

BibTeX

@misc{warmtransfer-ms-learn-inbound-call-routing,
  title  = {Route inbound calls in Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-inbound-call-routing},
  note   = {Microsoft, accessed 2026-09-25}
}