Source note · Calls going straight to voicemail
Teams busy on busy is Off by default; set to Use unanswered settings, a new call to a user already in a call, conference or with a call on hold follows their unanswered settings, such as voicemail.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- busy on busy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Route inbound calls in Microsoft Teams — Microsoft · tier 2 current vendor documentation · Configure busy options
Cite this note
APA
WarmTransfer. (2026, September 25). Calls going straight to voicemail: source note calls-straight-to-voicemail-teams-busy-on-busy. WarmTransfer. https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-teams-busy-on-busy
BibTeX
@misc{warmtransfer-claim-calls-straight-to-voicemail-teams-busy-on-busy,
title = {Calls going straight to voicemail: source note calls-straight-to-voicemail-teams-busy-on-busy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-teams-busy-on-busy},
note = {Source note calls-straight-to-voicemail-teams-busy-on-busy, checked 2026-09-25}
}