Source note · Calls going straight to voicemail
When Teams PSTN or federated routing is set to Use unanswered settings or Send to voicemail, that setting takes precedence over the user's other forwarding, including simultaneous ring to delegates, call groups and call forwarding.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- inbound call routing policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Route inbound calls in Microsoft Teams — Microsoft · tier 2 current vendor documentation · Routing for PSTN calls; Routing for federated calls
Cite this note
APA
WarmTransfer. (2026, September 25). Calls going straight to voicemail: source note calls-straight-to-voicemail-teams-pstn-routing-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-teams-pstn-routing-precedence
BibTeX
@misc{warmtransfer-claim-calls-straight-to-voicemail-teams-pstn-routing-precedence,
title = {Calls going straight to voicemail: source note calls-straight-to-voicemail-teams-pstn-routing-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-teams-pstn-routing-precedence},
note = {Source note calls-straight-to-voicemail-teams-pstn-routing-precedence, checked 2026-09-25}
}