Source note · Calls going straight to voicemail
With Teams inbound PSTN or federated call routing set to Send to voicemail, the call goes straight to voicemail without being shown to the user, and is disconnected if the user has no voicemail.
Checked 2026-09-25
The call is routed directly to voicemail and isn't shown to the user.
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- inbound call routing policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25; Calling Plans, Operator Connect, Teams Phone Mobile, Direct Routing
- Checked
- 2026-09-25
Sources
- Route inbound calls in Microsoft Teams — Microsoft · tier 2 current vendor documentation · Introduction; routing options list (Send to voicemail)
Cite this note
APA
WarmTransfer. (2026, September 25). Calls going straight to voicemail: source note calls-straight-to-voicemail-teams-pstn-send-to-vm. WarmTransfer. https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-teams-pstn-send-to-vm
BibTeX
@misc{warmtransfer-claim-calls-straight-to-voicemail-teams-pstn-send-to-vm,
title = {Calls going straight to voicemail: source note calls-straight-to-voicemail-teams-pstn-send-to-vm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-teams-pstn-send-to-vm},
note = {Source note calls-straight-to-voicemail-teams-pstn-send-to-vm, checked 2026-09-25}
}