Configure Genesys Cloud for Azure for automatic user provisioning with Microsoft Entra ID

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/entra/identity/saas-apps/purecloud-by-genesys-provisioning-tutorial

Published

2026-06-09

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft recommends validating Genesys Cloud provisioning with on-demand provisioning for a few users before starting provisioning, then using the provisioning logs to check which users succeeded or failed. in context
• The Genesys Cloud for Azure gallery app's supported target attributes include phoneNumbers[type eq "microsoftteams"].value and the Genesys extension externalIds[authority eq 'microsoftteams'].value. in context
• Entra provisioning to Genesys Cloud uses a Tenant URL of the region's API URL plus /api/v2/scim/v2 and a Genesys OAuth client token as the Secret Token, then Test Connection. in context

Cite this source record

APA

WarmTransfer. (2026, June 9). Configure Genesys Cloud for Azure for automatic user provisioning with Microsoft Entra ID. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-entra-genesys-cloud-provisioning

BibTeX

@misc{warmtransfer-ms-learn-entra-genesys-cloud-provisioning,
  title  = {Configure Genesys Cloud for Azure for automatic user provisioning with Microsoft Entra ID},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-entra-genesys-cloud-provisioning},
  note   = {Microsoft, accessed 2026-09-25}
}