Source note · Setting up SSO and SCIM provisioning for Genesys Cloud
In the Entra user mapping for Genesys Cloud, userName is the matching attribute and the only one supported for filtering; userName, active and displayName are required by Genesys Cloud.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Entra ID
- Subsystem
- app provisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure Genesys Cloud for Azure for automatic user provisioning with Microsoft Entra ID — Microsoft · tier 2 current vendor documentation · Step 5, item 11 user attribute table
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-entra-matching-username. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-entra-matching-username
BibTeX
@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-entra-matching-username,
title = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-entra-matching-username},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-entra-matching-username},
note = {Source note genesys-cloud-sso-scim-setup-entra-matching-username, checked 2026-10-01}
}