Diagnose issues that affect Direct Routing

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/troubleshoot/microsoftteams/phone-system/direct-routing/diagnose-direct-routing-issues

Published

2026-03-14

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Teams admin center SBC test cases tab can run Outbound-Inbound, Simultaneous ring, Media escalation and Consultative transfer tests against a chosen SBC using test user credentials. in context
• The Teams admin center SIP call flow feature shows the SIP requests, responses and related SDP exchanged between the Microsoft Teams proxy and the SBC for a selected call. in context
• Teams Direct Routing SBC test suites can run Outbound-Inbound, Simultaneous ring, Media escalation and Consultative transfer tests against a chosen SBC using a test user's credentials. in context
• Under Voice > Direct Routing > SBC test cases in the Teams admin center, admins can build a test suite against one SBC using test-user credentials. The available tests are Outbound-Inbound, Simultaneous ring, Media escalation and Consultative transfer. Results include suggested fixes for tenant, user or policy configuration. in context

Cite this source record

APA

WarmTransfer. (2026, March 14). Diagnose issues that affect Direct Routing. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-diagnose-direct-routing

BibTeX

@misc{warmtransfer-ms-learn-diagnose-direct-routing,
  title  = {Diagnose issues that affect Direct Routing},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-diagnose-direct-routing},
  note   = {Microsoft, accessed 2026-09-23}
}