Source note · Troubleshooting Teams Direct Routing
Under Voice > Direct Routing > SBC test cases in the Teams admin center, admins can build a test suite against one SBC using test-user credentials. The available tests are Outbound-Inbound, Simultaneous ring, Media escalation and Consultative transfer. Results include suggested fixes for tenant, user or policy configuration.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams admin center
- Subsystem
- diagnostics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Diagnose issues that affect Direct Routing — Microsoft · tier 2 current vendor documentation · Create a test suite, steps 1-8
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams Direct Routing: source note teams-direct-routing-troubleshooting-sbc-test-cases. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-troubleshooting-sbc-test-cases
BibTeX
@misc{warmtransfer-claim-teams-direct-routing-troubleshooting-sbc-test-cases,
title = {Troubleshooting Teams Direct Routing: source note teams-direct-routing-troubleshooting-sbc-test-cases},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-troubleshooting-sbc-test-cases},
note = {Source note teams-direct-routing-troubleshooting-sbc-test-cases, checked 2026-09-25}
}