Deprecations in Dynamics 365 Contact Center

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/contact-center/implement/deprecations-contact-center

Published

2026-09-14

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The deprecations article dates the restriction at September 23, 2026: starting that day, new customers of Azure Communication Services cannot acquire or port phone numbers into Azure Communication Services, while existing customers can continue during the retirement period. disputed in context
• The SMS channel through Azure Communication Services was deprecated as of September 23, 2026 and is to be removed on September 30, 2028; for new SMS deployments Microsoft directs customers to SMS via Twilio or Infobip. in context
• The WhatsApp channel through Azure Communication Services was deprecated as of September 23, 2026 and is to be removed on September 30, 2028; WhatsApp channels configured through Twilio are not affected. in context

Cite this source record

APA

WarmTransfer. (2026, September 14). Deprecations in Dynamics 365 Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-deprecations

BibTeX

@misc{warmtransfer-ms-learn-d365cc-deprecations,
  title  = {Deprecations in Dynamics 365 Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-deprecations},
  note   = {Microsoft, accessed 2026-09-30}
}