Source note · Microsoft Dynamics 365 Contact Center
The WhatsApp channel through Azure Communication Services was deprecated as of September 23, 2026 and is to be removed on September 30, 2028; WhatsApp channels configured through Twilio are not affected.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- deprecations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-09-23
- Checked
- 2026-09-30
Sources
- Deprecations in Dynamics 365 Contact Center — Microsoft · tier 2 current vendor documentation · 'WhatsApp channel through Azure Communication Services is deprecated', first two paragraphs
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-acs-whatsapp-deprecated. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-acs-whatsapp-deprecated
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-acs-whatsapp-deprecated,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-acs-whatsapp-deprecated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-acs-whatsapp-deprecated},
note = {Source note dynamics-365-contact-center-acs-whatsapp-deprecated, checked 2026-09-30}
}