Manage phone numbers

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/voice-channel-manage-phone-numbers

Published

2026-06-17

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A phone number can be associated with only one voice workstream, and it must be added to a voice workstream before it can be used. in context
• Calling and SMS plans on a phone number cannot be changed once the number is connected to a workstream, and features already granted to a number can be upgraded but not removed. in context
• Only United States phone numbers can be acquired directly from the in-product Add ACS number dialog; numbers for other regions must be purchased in Azure Communication Services and then synced to Dynamics 365 Contact Center. in context

Cite this source record

APA

WarmTransfer. (2026, June 17). Manage phone numbers. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-manage-phone-numbers

BibTeX

@misc{warmtransfer-ms-learn-d365-voice-manage-phone-numbers,
  title  = {Manage phone numbers},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-voice-manage-phone-numbers},
  note   = {Microsoft, accessed 2026-09-30}
}