Source note · Microsoft Dynamics 365 Contact Center
Calling and SMS plans on a phone number cannot be changed once the number is connected to a workstream, and features already granted to a number can be upgraded but not removed.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- acs-telephony
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented 2026-06-17
- Checked
- 2026-09-30
Sources
- Manage phone numbers — Microsoft · tier 2 current vendor documentation · 'Edit phone numbers' Important callout
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-number-plan-lock. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-number-plan-lock
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-number-plan-lock,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-number-plan-lock},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-number-plan-lock},
note = {Source note dynamics-365-contact-center-number-plan-lock, checked 2026-09-30}
}