Source record · tier 2 current vendor documentation

Configure post-conversation survey using Customer Voice

Publisher: Microsoft
URL: https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-post-conversation-survey
Published: 2026-05-08
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

Dynamics 365 Contact Center post-conversation survey responses are logged as Anonymous (anonymous-post-conversation@omnichannelengagementhub.com) and the survey data is not hosted or stored in Dynamics 365 Contact Center. in context
Dynamics 365 Contact Center can send post-conversation surveys for conversations handled by AI agents, with the same or separate survey settings from representative-handled conversations. in context
Dynamics 365 Contact Center post-conversation surveys built in Customer Voice can be enabled for live chat, Twilio and TeleSign SMS, Facebook, LINE, WhatsApp, custom channels, Microsoft Teams and Apple Messages for Business, but not in Government Community Cloud. in context

Cite this source record

APA

WarmTransfer. (2026, May 8). Configure post-conversation survey using Customer Voice. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365-post-conversation-survey

BibTeX

@misc{warmtransfer-ms-learn-d365-post-conversation-survey,
  title  = {Configure post-conversation survey using Customer Voice},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365-post-conversation-survey},
  note   = {Microsoft, accessed 2026-10-02}
}