Source note · CSAT and NPS surveys in contact centers
Dynamics 365 Contact Center post-conversation survey responses are logged as Anonymous (anonymous-post-conversation@omnichannelengagementhub.com) and the survey data is not hosted or stored in Dynamics 365 Contact Center.
Checked 2026-10-02
The survey responses are logged as "Anonymous" and appear as "anonymous-post-conversation@omnichannelengagementhub.com".
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- Post-conversation survey
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure post-conversation survey using Customer Voice — Microsoft · tier 2 current vendor documentation · section 'Runtime experience of post-conversation surveys', final paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-pcs-anonymous. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-pcs-anonymous
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-d365-pcs-anonymous,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-pcs-anonymous},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-pcs-anonymous},
note = {Source note contact-center-surveys-csat-nps-d365-pcs-anonymous, checked 2026-10-02}
}