Source note · CSAT and NPS surveys in contact centers
Dynamics 365 Contact Center post-conversation surveys built in Customer Voice can be enabled for live chat, Twilio and TeleSign SMS, Facebook, LINE, WhatsApp, custom channels, Microsoft Teams and Apple Messages for Business, but not in Government Community Cloud.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- Post-conversation survey
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure post-conversation survey using Customer Voice — Microsoft · tier 2 current vendor documentation · section 'How post-conversation surveys work' and top Note
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-pcs-channels. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-pcs-channels
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-d365-pcs-channels,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-pcs-channels},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-pcs-channels},
note = {Source note contact-center-surveys-csat-nps-d365-pcs-channels, checked 2026-10-02}
}