Source note · CSAT and NPS surveys in contact centers
Dynamics 365 Contact Center can send post-conversation surveys for conversations handled by AI agents, with the same or separate survey settings from representative-handled conversations.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- Post-conversation survey
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure post-conversation survey using Customer Voice — Microsoft · tier 2 current vendor documentation · section 'Configure the post-conversation survey', step 6 (Bot conversation survey)
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-pcs-bot-survey. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-pcs-bot-survey
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-d365-pcs-bot-survey,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-d365-pcs-bot-survey},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-d365-pcs-bot-survey},
note = {Source note contact-center-surveys-csat-nps-d365-pcs-bot-survey, checked 2026-10-02}
}