Setup - Compliance Recording for Call Queues template

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/aa-cq-setup-call-queue-template-recording-compliance

Published

2026-08-31

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn content; Microsoft Terms of Use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For compliance-critical call queues, Microsoft advises setting the template's concurrent invitation count to 2, because parallel invites reduce join delays. in context
• Compliance Recording for Call Queues requires conference mode on the call queue, and a compliance recording application instance must exist before a call queue template can be created. in context
• When call queue compliance recording is enabled, all callers arriving at the queue hear a recording announcement, by default 'This call will be recorded for compliance purposes.' Greetings are set per queue, not in the template. in context
• When call queue compliance recording is strict and the bot cannot join (Required before call) or leaves early (Required during call), callers hear a failure announcement and the call is disconnected. in context
• If an agent adds a second call queue with compliance recording enabled to an existing call, the second queue's compliance recording settings are ignored. in context
• Microsoft's call queue what's-new list dated August 17, 2026 says Compliance Recording for Call Queues configuration is now available in the Teams admin center, under Voice > Templates and resources. in context
• A Compliance Recording for Call Queue template names the recording bot resource account, an optional paired bot, strict-recording toggles and a concurrent invitation count. Up to two templates can be assigned per queue, and editing a template changes every queue that uses it. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Setup - Compliance Recording for Call Queues template. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-cq-template-compliance-recording

BibTeX

@misc{warmtransfer-ms-learn-cq-template-compliance-recording,
  title  = {Setup - Compliance Recording for Call Queues template},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-cq-template-compliance-recording},
  note   = {Microsoft, accessed 2026-09-25}
}