Choose between Dynamics 365 Channel Integration Framework 1.0 and 2.0

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/channel-integration-framework/choose-between-versions

Published

2025-06-26

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The CIF communication panel sits on the right side in version 1.0 (minimized or expanded) and on the left side in version 2.0 (docked, minimized or hidden). in context
• CIF 1.0 is available for Government Community Cloud (GCC). in context
• CIF 1.0 supports one channel provider at any time, whereas CIF 2.0 supports multiple telephony channel providers. in context
• CIF 1.0 integrates channel providers with single-session model-driven apps: Dynamics 365 Customer Service, Sales, Project Service and Field Service. in context

Cite this source record

APA

WarmTransfer. (2025, June 26). Choose between Dynamics 365 Channel Integration Framework 1.0 and 2.0. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-cif-choose-between-versions

BibTeX

@misc{warmtransfer-ms-learn-cif-choose-between-versions,
  title  = {Choose between Dynamics 365 Channel Integration Framework 1.0 and 2.0},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-cif-choose-between-versions},
  note   = {Microsoft, accessed 2026-10-01}
}