Source note · CRM and CTI integration patterns for contact centers

The CIF communication panel sits on the right side in version 1.0 (minimized or expanded) and on the left side in version 2.0 (docked, minimized or hidden).

Checked 2026-10-01

Vendor: Microsoft
Product: Dynamics 365 Channel Integration Framework
Subsystem: agent experience
Deployment: multi-tenant
Region: not restricted
Release range: CIF 1.0 and 2.0
Checked: 2026-10-01

Sources

Choose between Dynamics 365 Channel Integration Framework 1.0 and 2.0 — Microsoft · tier 2 current vendor documentation · Versions 1.0 and 2.0 matrix, rows 'Communication panel' and 'Communication panel modes'

Cite this note

APA

WarmTransfer. (2026, October 1). CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-panel-side-differs. WarmTransfer. https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-panel-side-differs

BibTeX

@misc{warmtransfer-claim-cti-crm-integration-patterns-cif-panel-side-differs,
  title  = {CRM and CTI integration patterns for contact centers: source note cti-crm-integration-patterns-cif-panel-side-differs},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/cti-crm-integration-patterns-cif-panel-side-differs},
  note   = {Source note cti-crm-integration-patterns-cif-panel-side-differs, checked 2026-10-01}
}

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