Cost and Connectivity Options for Teams Phone extensibility - An Azure Communication Services article

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/azure/communication-services/concepts/interop/tpe/teams-phone-extensibility-connectivity-cost

Published

2026-07-17

Updated

unknown

Accessed

2026-09-14

HTTP status

200

License

Microsoft Learn terms of use (content copyright Microsoft); open licence for this page not verified; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft states that Direct Routing numbers are not affected by the 1 November 2025 Teams Phone extensibility outbound licensing change. in context
• The Teams Phone extensibility business model charges CCaaS vendors for Azure Communication Services SDK usage, including Calling SDK and VoIP consumption charged for each leg between the call automation bot and the CCaaS agent. in context
• Microsoft says that from 1 November 2025 Teams Phone extensibility on-behalf-of and server-initiated outbound calls over Operator Connect may change depending on the carrier, and may fail without carrier adjustments. in context
• Since 1 November 2025, Calling Plan licenses assigned to Teams resource accounts no longer support on-behalf-of PSTN outbound calls or server-initiated outbound calls in Teams Phone extensibility; the resource account needs a Pay-As-You-Go Calling Plan license plus Communications Credits or telco overage. in context
• The Teams Phone extensibility cost page (ms.date 2025-09-01) says Teams offers integration with 105 operators worldwide through Operator Connect. That figure is dated and is not a current count. in context
• From November 1, 2025, On-Behalf-Of PSTN outbound calls and server-initiated outbound calls through Teams Phone extensibility may change depending on the Operator Connect carrier. Without carrier adjustments, such calls may fail. in context
• Teams Phone extensibility (Azure Communication Services) supports three PSTN connectivity options: Calling Plans, Operator Connect and Direct Routing. in context

Cite this source record

APA

WarmTransfer. (2026, July 17). Cost and Connectivity Options for Teams Phone extensibility - An Azure Communication Services article. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-acs-tpe-connectivity-cost

BibTeX

@misc{warmtransfer-ms-learn-acs-tpe-connectivity-cost,
  title  = {Cost and Connectivity Options for Teams Phone extensibility - An Azure Communication Services article},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-acs-tpe-connectivity-cost},
  note   = {Microsoft, accessed 2026-09-14}
}