Source note · Teams contact center integration models
Since 1 November 2025, Calling Plan licenses assigned to Teams resource accounts no longer support on-behalf-of PSTN outbound calls or server-initiated outbound calls in Teams Phone extensibility; the resource account needs a Pay-As-You-Go Calling Plan license plus Communications Credits or telco overage.
Checked 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-11-01; current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Cost and Connectivity Options for Teams Phone extensibility - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Teams licenses requirements' > 'Outbound calling prerequisites', paragraph 1
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-tpe-outbound-payg. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-outbound-payg
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-outbound-payg,
title = {Teams contact center integration models: source note teams-contact-center-integration-tpe-outbound-payg},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-outbound-payg},
note = {Source note teams-contact-center-integration-tpe-outbound-payg, checked 2026-09-14}
}