Claim record · Teams contact center integration models
Microsoft says that from 1 November 2025 Teams Phone extensibility on-behalf-of and server-initiated outbound calls over Operator Connect may change depending on the carrier, and may fail without carrier adjustments.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-11-01; current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Cost and Connectivity Options for Teams Phone extensibility - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Outbound calling prerequisites' > 'Operator Connect customers'
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-oc-carrier. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-oc-carrier
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-oc-carrier,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-oc-carrier},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-oc-carrier},
note = {Claim teams-contact-center-integration-tpe-oc-carrier, verified 2026-09-14}
}