Source note · Teams contact center integration models
The Teams Phone extensibility business model charges CCaaS vendors for Azure Communication Services SDK usage, including Calling SDK and VoIP consumption charged for each leg between the call automation bot and the CCaaS agent.
Checked 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Cost and Connectivity Options for Teams Phone extensibility - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Estimate Teams Phone extensibility cost on ISV', bullet 1
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-tpe-isv-acs-charges. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-isv-acs-charges
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-isv-acs-charges,
title = {Teams contact center integration models: source note teams-contact-center-integration-tpe-isv-acs-charges},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-isv-acs-charges},
note = {Source note teams-contact-center-integration-tpe-isv-acs-charges, checked 2026-09-14}
}