Planning - Overview of voice applications

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

Published

2026-08-31

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• An auto attendant can send callers to people, call queues, external numbers, other auto attendants and shared or personal voicemail, with separate routing for business hours, after hours and holidays. in context
• A design where callers dial a call queue's number directly gets no business-hours, after-hours or holiday routing, so off-hours callers are handled only by the queue's exception settings (timeout, no agents, overflow). inferred in context
• Call queues have no separate routing for off-hours or holidays, and Microsoft recommends putting an auto attendant in front of a call queue even when the queue is staffed around the clock. in context
• Internal Teams callers reach an auto attendant or call queue by calling its resource account; external callers dial the phone number assigned to that resource account. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Planning - Overview of voice applications. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-plan-overview-b

BibTeX

@misc{warmtransfer-ms-learn-aa-cq-plan-overview-b,
  title  = {Planning - Overview of voice applications},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-plan-overview-b},
  note   = {Microsoft, accessed 2026-09-24}
}