A design where callers dial a call queue's number directly gets no business-hours, after-hours or holiday routing, so off-hours callers are handled only by the queue's exception settings (timeout, no agents, overflow).
inferred · Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- inferred
- Checked
- 2026-09-24
Sources
- Planning - Overview of voice applications — Microsoft · tier 2 current vendor documentation · Call Queue, paragraphs on exception handling and off hours
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-cq-entry-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-cq-entry-inference
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-cq-entry-inference,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-cq-entry-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-cq-entry-inference},
note = {Source note teams-auto-attendant-call-queue-setup-cq-entry-inference, checked 2026-09-24}
}