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Zendesk IVR HTTP connector sample (README)

Publisher: Cisco DevNet
URL: https://github.com/CiscoDevNet/webex-contact-center-crm-integrations/tree/main/Zendesk/zendesk-ivr-http-connector
Published: 2026-10-02
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: see repository LICENSE; no-redistribution; short excerpts and locators only

Source notes citing this source

Cisco's Zendesk IVR HTTP connector sample uses a Control Hub Custom Connector with BasicAuth and a Zendesk API token, and needs API authentication enabled in Zendesk. in context
The sample flow looks up the caller's Zendesk user ID by ANI, fetches that user's last open ticket, posts a comment to it, and uses event flows to show the ticket in a new browser tab when the agent answers. in context
Because Cisco's IVR sample relies on a Zendesk API token over BasicAuth, which Zendesk has deprecated, a standalone integration built on it may need to move to OAuth; whether the Webex custom connector's OAuth options work with Zendesk OAuth is undocumented. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Zendesk IVR HTTP connector sample (README). WarmTransfer. https://warmtransfer.net/knowledge/sources/gh-ciscodevnet-wxcc-crm-zendesk-ivr-connector

BibTeX

@misc{warmtransfer-gh-ciscodevnet-wxcc-crm-zendesk-ivr-connector,
  title  = {Zendesk IVR HTTP connector sample (README)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/gh-ciscodevnet-wxcc-crm-zendesk-ivr-connector},
  note   = {Cisco DevNet, accessed 2026-10-02}
}