The sample flow looks up the caller's Zendesk user ID by ANI, fetches that user's last open ticket, posts a comment to it, and uses event flows to show the ticket in a new browser tab when the agent answers.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Zendesk IVR HTTP connector sample (README) — Cisco DevNet · tier 3 vendor-maintained repositories · README, Section 1 and Section 2
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-ivr-sample-flow. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-ivr-sample-flow
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-ivr-sample-flow,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-ivr-sample-flow},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-ivr-sample-flow},
note = {Source note wxcc-zendesk-setup-ivr-sample-flow, checked 2026-10-02}
}