Because Cisco's IVR sample relies on a Zendesk API token over BasicAuth, which Zendesk has deprecated, a standalone integration built on it may need to move to OAuth; whether the Webex custom connector's OAuth options work with Zendesk OAuth is undocumented.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- connectors
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Zendesk IVR HTTP connector sample (README) — Cisco DevNet · tier 3 vendor-maintained repositories · README connector setup, compared with Zendesk 'API token (deprecated)'
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-sample-auth-at-risk. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-sample-auth-at-risk
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-sample-auth-at-risk,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-sample-auth-at-risk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-sample-auth-at-risk},
note = {Source note wxcc-zendesk-setup-sample-auth-at-risk, checked 2026-10-02}
}