Configure Genesys Cloud CX Voice Transcript component

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-genesys-cloud-cx-voice-transcript-component/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Genesys Cloud CX Voice Transcript component in Salesforce does not transcribe calls; it only displays transcripts that Genesys Cloud has already generated. in context
• The Voice Transcript component must sit on the primary tab of the Voice Call record page, not inside secondary tabs or tab controls. in context
• The Voice Transcript component requires voice transcription enabled for the Genesys org and queues, low-latency transcription enabled in Speech and Text Analytics, and both the CX Cloud Voice and the Digital and AI packages installed. in context
• The transcript setup needs a Salesforce Remote Site Settings entry whose URL replaces the lightning.force.com domain with .my.salesforce-scrt.com. in context
• Transcript display is set up in GC Digital and AI Integration Setup by uploading the Service Cloud Voice private key and selecting the contact center. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure Genesys Cloud CX Voice Transcript component. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-voice-transcript-component

BibTeX

@misc{warmtransfer-genesys-rc-voice-transcript-component,
  title  = {Configure Genesys Cloud CX Voice Transcript component},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-voice-transcript-component},
  note   = {Genesys, accessed 2026-09-25}
}