Source note · Genesys Cloud with Salesforce Service Cloud Voice
Transcript display is set up in GC Digital and AI Integration Setup by uploading the Service Cloud Voice private key and selecting the contact center.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure Genesys Cloud CX Voice Transcript component — Genesys · tier 2 current vendor documentation · Configure Genesys Cloud CX Voice Transcript component, Digital and AI settings
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcript-setup. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcript-setup
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-transcript-setup,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcript-setup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcript-setup},
note = {Source note genesys-with-salesforce-voice-transcript-setup, checked 2026-09-25}
}